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100bestcasino Casino Complaints Service /AGCCS/

By submitting a complaint using 100bestcasino Casino Complains Service /AGCCS/ you hereby agree to the following terms and conditions:
  • 100bestcasino Casino Complaint Service is a totally free service and does not collect nor require any charges.
  • 100bestcasino Casino Complaint Service is a mediatory service between players and casino operators offered by 100bestcasino.
  • 100bestcasino could not be held liable for the outcome of any of the complaints cases, submitted through 100bestcasino Casino Complaint Service.
  • Only registered members of 100bestcasino are allowed to use the Complaint Service.
  • You authorize the 100bestcasino Complaints Team to request and/or receive from the affected casino operator information related to your casino account, registered details, gambling logs and activity and/or any other information which could help us identify the issue in completeness and come up with a justified and fair judgement.
  • 100bestcasino Casino Complaint Service is public and all posts and/or attached files to a complaint case are public. It is player’s obligation to hide/mask any personal details included in these posts and/or attached files.
  • The information exchanged during the complaint process between player and 100bestcasino, and casino representatives and 100bestcasino is strictly confidential and is not disclosed to third parties.
  • Both parties (player and casino representative) involved in the 100bestcasino Casino Complaint Service are obliged to follow the implemented time frames of 96 hours available for each side to respond.
  • The only communication channel, allowed for discussion and exchange of information concerning 100bestcasino Complaint Process is via email. 100bestcasino do not discuss complaint cases over Skype, Live Chat or any other communication means.
  • Both parties (player and casino representative) involved in the 100bestcasino Casino Complaint Service could request their complaint case to be reopened up to two times. 100bestcasino reserves the right to refuse such request if not enough reasonable grounds for such reopening were found.
  • 100bestcasino consider and judge all complaints cases based only on the facts and evidence presented by both parties during the Complaint Process.
  • The above rules could be changed without prior notice at any time and become effective immediately.
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